Where and how we ship: We ship from Scottsdale, Arizona with the carriers and services offered at checkout, to addresses in the United States, including Puerto Rico. Delivery times shown for a service are the carrier’s estimates, not a promise from us. When your order ships you get a confirmation email with tracking where the service provides it.
Same-day shipping and our one-business-day promise: Order before the cutoff shown on the product page and at checkout on a business day and, once your payment and any checks have cleared, your order ships the same day. Every cleared order ships within one business day. Business days are Monday to Friday, excluding US federal holidays; we may also ship on Saturdays. If we miss the one-business-day promise, tell us at [email protected] and we’ll refund the shipping you paid on that order — to your original payment method, or as store credit if you prefer.
When the clock starts: The one-business-day clock starts when your order has cleared payment and any checks we need to make. Time spent waiting for information from you, for a bank or similar payment to arrive, or for a verification you haven’t completed doesn’t count.
Your address: Please give us a complete, correct delivery address. If an order is delayed or returned because the address was wrong or incomplete, the one-business-day promise doesn’t apply and any reshipping cost is yours.
Risk of Loss: Title to the products and risk of loss pass to you once we hand over the package to the shipping carrier. After we ship your order, it is the carrier’s responsibility to deliver it safely. Peptidology is not liable for delays, losses, or damage to packages while in transit with the carrier. However, we will assist you in working with the carrier to resolve issues such as lost or delayed packages. If a shipment is lost or damaged in transit, please notify us and we will initiate a claim with the carrier; damaged or wrong items are replaced free or refunded in full, as our Return Policy says.
Delivery Confirmation: The carrier’s record of delivery (for example, a delivery confirmation or tracking update showing the package was delivered to the address provided) will serve as proof of delivery. It is your responsibility to promptly secure the package upon delivery. We are not responsible for theft or loss of packages after delivery is confirmed. If you have concerns about package security, consider requesting signature confirmation or make arrangements to collect your package from the carrier’s facility.