Shipping Methods: Peptidology ships orders via reputable carriers (such as USPS, UPS, FedEx, or other courier services) to addresses within the United States. During checkout, you may be offered shipping options (standard, expedited, overnight, etc.) depending on your location. The delivery times associated with these options are estimates provided by the carriers and are not guaranteed by Peptidology. Once your order is shipped, you will receive a confirmation email with tracking information (if available for the chosen shipping method).
Shipping Guarantee: We guarantee that any order which has completed payment and verification will be shipped out from our facility within 1 business day. If we fail to ship your verified order within one business day of verification, we will refund the shipping costs you paid for that order. This refund will be processed back to your original payment method (or provided as store credit, if you prefer) once we confirm the shipping delay was on our end.
Verification Delays: The one-business-day processing timeframe begins only after your order has been fully verified (payment confirmed and any required checks completed). If an order is held up because we are awaiting additional information from you, or due to any issue in verifying the payment or order details, that delay is excluded from the one-day shipping guarantee. In such cases, the shipping-cost refund policy for delayed shipment will not apply. For example, if we contact you for age verification or address confirmation and the order is shipped more than one business day after initial placement due to awaiting your response, no shipping refund will be given for that delay.
Incomplete or Inaccurate Information: It is your responsibility to provide accurate shipping information. If an order cannot be shipped on time because the shipping address you provided is incorrect or incomplete, or because you have not supplied information requested for verification, we are not obligated to refund shipping costs for the delay. We will attempt to contact you to resolve such issues, but the one-day shipping clock will start only once all issues are resolved.
Risk of Loss: Title to the products and risk of loss pass to you once we hand over the package to the shipping carrier. After we ship your order, it is the carrier’s responsibility to deliver it safely. Peptidology is not liable for delays, losses, or damage to packages while in transit with the carrier. However, we will assist you in working with the carrier to resolve issues such as lost or delayed packages. If a shipment is lost or damaged in transit, please notify us and we will initiate a claim with the carrier; refunds or replacements for lost/damaged goods will be handled in accordance with the carrier’s insurance policies and our own discretion.
Delivery Confirmation: The carrier’s record of delivery (for example, a delivery confirmation or tracking update showing the package was delivered to the address provided) will serve as proof of delivery. It is your responsibility to promptly secure the package upon delivery. We are not responsible for theft or loss of packages after delivery is confirmed. If you have concerns about package security, consider requesting signature confirmation or make arrangements to collect your package from the carrier’s facility.