Return Eligibility: Peptidology will accept returns of products only if the item is returned unopened, unused, and in its original condition (with all factory seals, if any, intact). To be eligible for a refund, you must initiate the return and ship the product back to us within fourteen (14) days of the date you received the product. Any products that are opened, used, damaged (not due to shipping), or not in their original packaging do not qualify for a return or refund.
Non-Eligible Returns: No returns or refunds will be accepted for any product that has been opened, used, adulterated, or handled in a way that compromises its purity or integrity. Additionally, we cannot accept returns for products after the 14-day return window has passed. Any items returned to us ineligible for a refund (for example, opened items or returns outside the allowed period) may be disposed of or returned back to you at your expense, at our discretion.
Return Process: To initiate a return, you must contact us within 14 days of receiving your order (through our Contact Us page or customer support email) to obtain return instructions or a Return Merchandise Authorization (RMA) number if required. We will provide you with the return shipping address and any other necessary details. You are responsible for promptly shipping the product back to us once a return is authorized. We strongly recommend using a trackable shipping method and purchasing shipping insurance, as we cannot issue a refund for a return we do not receive.
Return Shipping Costs: Unless the return is due to our error or a defective product (see below), you are responsible for all return shipping costs. We do not provide prepaid return labels in cases of buyer’s remorse or unwanted items. Additionally, any original shipping charges paid on the order are generally non-refundable(except in cases of our error or failure to ship on time as noted in Section 5). If you received free shipping on your order, and you return an item for a refund not due to our error, we may deduct the actual outbound shipping cost from your refund.
Refund Processing: Once we receive your returned item, we will inspect it to verify that it is unopened and in original condition. If the return meets all the criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 5-10 business days after we receive your return for the refund to be processed (the exact timing may also depend on your bank or credit card issuer). Shipping fees and any applicable transaction fees are not refunded, except when a return is due to our error or a warranty issue. We will notify you via email when your return has been received and the refund has been issued.
Damaged or Incorrect Products: In the event that we send you the wrong product or your product arrives damaged or defective, please contact us within 5 days of delivery. You may be asked to provide evidence of the damage or issue (such as photographs). For confirmed cases of incorrect or defective product received, we will offer you either a replacement (shipped at our expense) or a full refund, at our discretion. We will also cover any reasonable return shipping costs in such situations. Please do not use or dispose of a defective or incorrect product before contacting us, as doing so may affect our ability to process a claim or return.
Refunds on Cryptocurrency Payments: If you paid with cryptocurrency and are eligible for a refund under these Terms (for example, you returned an unopened product within 14 days, or your order was canceled), the refund will generally be issued in USD (to an alternative method you provide, such as a bank transfer or store credit) for the USD value of the purchase. At our discretion, we may offer to refund in cryptocurrency; however, any crypto refund will be for an equivalent USD value and may be adjusted for transaction fees. The timing of crypto refunds can vary due to network conditions.